Chapter 1 – Introduction to the Security Industry

Introduction to the Security Industry

The private security sector is regulated by the Private Security and Investigative Services Act.
On 23 August 2007, there was the declaration of the PSISA to ensure that the security industry is professionalized, public safety is improved, and more training and qualifications are provided to security professionals for better delivery of protective services. The operation of the private security industry is under the PSISA and its laws.
The Training and Testing Regulation was created under the guidelines of the PSISA and became applicable on 15 April 2010. The compulsory requirements of the Training and Testing Regulation must be met by all security agents so as to be able to submit an application for a license.

Past Record of Private Security

The origins of both public law enforcement and public security are similar. The concept behind private security has been in existence for many years ago. Nevertheless, to suit the modern world, there have been changes in the functions of private security. Nowadays, both public security and private security are important to our society.
Records show that it was during the Roman Empire thata public security agent was commissioned to safeguard the citizens.Known as the Cohort, it was a military group that was established under the ruling of the Roman Empire.
The title designated to the individuals given that role was known as “Praetorian”. These security agents were regarded as the first police force. Unlike military personnel, the protection of the citizens was their role.
There was an improvement in the process during the Anglo-Saxon era. The participation of the Citizens in the security of the public was later considered and embraced. It was later developed and believed that public officials were not the only ones responsible for safeguarding the citizens. During this period, there was the establishment of the idea of a “Citizens Arrest”.
However, the creation of a paid constable first became a possibility in 1663. The surge in the population, as well as the need for safeguarding the belonging of the people in the night,made this become a reality. Night patrols to protect in the night and provision of early warning in cases of fire accidents were the major roles of the constable.
During these same periods, the idea of “Habeas Corpus” was legislated as well. According to the Habeas Corpus, it is mandatory for the police officers to take the prisoner to a judge so as to describe the reasons for holding the prisoner.
By the year 1829, a bill was sponsored to the Parliament by Sir Robert Peel, who was the Home Secretary of England. The bill was titled “An Act for improving the Police in and Near the Metropolis”.
Through the Act, full time, paid and uniformed police officers were finally set up. This was referred to as the first police force that was under the regulation of the government.

Who Needs a Security Guard License?

Anybody, who wants to perform any paid role that basically involves the protection of people or property, must obtain a security guard license. These individuals include bouncers, security guards, bodyguards, loss prevention personnel, concierge and lots more. In general terms, the security guard license must be obtained by any persons whose primary role is to patrol premises to offer security services.
Security guards carry out an important role in many sectors around the world. Either they are armed or not, uniformed or not, mobile or static, the major function of the security guards is to guarantee the protection of people, property and information. They perform this function while still complementing the efforts of conventional law enforcement bodies in detecting and deterring crimes. Consequently, these security guards are often best placed and equipped for identification of possible criminal activities.
In most cases, the role of the security guard is to deter criminal acts, keep an eye on imminent danger and report criminal acts they come across.
Notably, security guards are not meant to function in the place of police officers or peace officers. Their role is based on the prevention of crime.

What does a Concierge mean?

The term “concierge” has its root in the French word “comte Des cierges” which means the “keeper of the candler”. This term was used to describe the servant whose job was to take care of the whims of royalties whenever they visited the medieval castles.
In the end, the term “concierge” was used for describing keeper of the keys at public places, particularly hotels.
A well-known prison in Paris is even referred to as The Conciergerie, in commemoration of the warden whose job was to preserve the keys of the prison and allocate cells to the prisoners.
According to the Merriam-Webster Online Dictionary, the meanings of the word “concierge” are:
1: “a resident in an apartment building especially in France who serves as doorkeeper, landlord’s representative, and janitor. 
2: “a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges tours”
The function of a concierge is to offera courteous attitude in the delivery of customer service to members and patrons of the institution. A concierge also:
  • Handles the entry points
  • Helps in reporting any problems
  • Acts as a visual obstruction for negligible occurrences

What does a Security Guard mean?

Also referred to as a security officer, a security guard is an individual who gets remuneration for protecting people, assets, and property. Most often, these individuals are civilian personnel who are privately and formally hired. In general, they are uniformed and safeguard property by ensuring a high visibility appearance to obstruct any criminal and improper acts, keeping an eye (directly by patrols or observing video cameras or alarm systems)on criminal signs, disorder or fire; then acting and informing their customer and emergency personnel if necessary.

What does a Loss Prevention Officer mean?

Loss prevention security officers (LPO) perform their roles secretly in retail areas to detect any dubious act and arrest any individual trying to steal anything. Nevertheless, LPOs are different from security officers in the sense that they are not uniformed and mix easily with the people. Loss protection security officers maintain a close and good working relationship with law enforcement. Furthermore, these officers report daily activities and oversee the opening and closing of the shops.

What does a Private Investigator mean?

A private investigator is an individual who groups or individuals can employ to carry out a particular investigatory law service. Usually abbreviated as PI, a private investigator can also be called an inquiry agent or private detective and is informally referred to as a private eye.
As regards helping people, corporations and law enforcement agencies, the duties of these investigators are very crucial. A few of their roles include assisting in finding someone that is missing and carrying out research that can be used for criminal, financial or legal investigations.
Research is one of the primary obligations of a private investigator. This could involve researching family history or legal records, carrying out a computer search to find out more about a crime or run a background check on a job applicant. Following your research, the facts will be carefully analyzed to discover relevant information that can be useful to solve the matter.
In a nutshell, the private investigator is employed by individuals or groups to get any of the following information:
  • The activity of an individual
  • The job or business of an individual
  • The placement of property or individual

Overall Tasks and Obligations

The overall tasks and responsibilities of a security guard include:
  • Take note and report any suspicious occurrences and activities
  • Obstruct and identify criminal acts
  • Main excellent public relations
  • Provide quick response to emergencies
  • Handle entry points and utilize the alarm systems
  • Patrol and handle traffic
  • Identify and provide information on any safety risks

Surveillance and Inspections

Surveillance
It is possible for security guards to utilize a static, patrolled, deterrent or visible surveillance system to supervise the location that has been assigned to them.
With this surveillance system, they will be able to discover any dubious act and prevent issues and potential crimes. A few examples that they can look out for include:
  • Theft
  • Fires
  • Illegal entry
  • Crowd control
  • Vandalism
It is also possible for security guards to monitor seating and control traffic as an event is going on so as a process of crowd control.
Inspections
Security personnel that are in charge of entry and exit points must conduction detailed screening of individuals and items to make sure that any unauthorized persons or items do not get into the restricted location.
Metal detectors and other instruments may be utilized by the security guards to screen for any prohibited items such as bombs and weapons.
Security personnel are often needed in commercial and industrial settings to patrol their premises so as to prevent and identify any signs of trespasses as well as secure windows, gates, doors, and fence.

Enforcement and Emergencies

Enforcement
For the enforcement of rules, regulations, and laws, security guards can make use of a wide range of equipment that is available. Here are a few of the enforcement equipment:
  • Utilize verbal caution. The person is warned on the violations or infractions of laws.
  • Arrest or evict anyone who has violated the rule from the premises. Force should only be used when required.
  • Utilize communication tools. These tools include Monitoring Devices, Scanners, Radios, Defensive Instruments “baton”, and Security Cameras.
Emergencies
If there is an emergency, it is the responsibility of the security guards to:
  • Lead the public to a safe location
  • Get in touch with emergency responders
  • Try to find out the source of the issue
  • Curb the hazard

Abuse of Power

Imagined power is capable of being very harmful. As a result of the nature of their duty and the uniform, many people assume that a security guard has authority and power.
Therefore, any authority and power given to a security guard should be exercised moderately, cautiously, and judiciously.
Sadly, a few security guards do not remember that the little authority they have can only be implemented under specific situations. In other cases, they are subjected to the same laws as other workers and civilians.

Temper

The lack of the ability to manage their temper and anger is one of the major reasons that make it difficult for a few security guards to relate seamlessly with the public. The principal rule of salesmanship is that you must not be angry at the client.
You must not forget that your tongue is the greatest weapon that you can possess when upset. The most important responsibility of a security guard is customer service.
Also, you must be reminded that you are acting on behalf of your employer and that it is expected of you to do everything with ultimate respect and professionalism.
Nowadays, people are monitoring your utterances and actions. Everybody now ownsa smartphone, and people often record videos of security guards and police officers while working. This is a common occurrence in different places and periods, and may be sent to the complaint department that will question your actions.
Therefore, you must be cautious of your actions, surroundings, and comportment as you are relating with the people when doing your job.

Believe in your role

It is important for security guards to believe their bosses.
Similarly, they must also believe themselves and the roles they are engaging in. In some cases, the security guards wonder if their work is valuable or whether people appreciate it or not.
Security guards need to re-emphasize the belief that the public has in them.
Once the security guards have made people develop faith in them, it will be very easy for the people to see and handle them with utmost regard and appreciation that they merit. However, it is only when a security guard believes in themselves that they can make the public have faith in them.

Bias and Discrimination

Just like other individuals, a security guard is a regular person. He/she naturally likes or dislikes certain things. Sadly, as long as deciding anything associated with the security and safety of the public is concerned, these decisions are rarely in accordance with the impression thatthe security agent has created at the current period, but they are rather often in accordance with a few past experience, attitude or prejudice.
This tends to be a trait associated with human beings and only a few things can be done as regards how a person reacts instantaneously to others. Nevertheless, it is possible for people to discipline themselves to ensure fairness and justice in how they relate with other people irrespective of their individual bias.

Lack of Pride

Pride is known as the act of possessing a sense of individual worth and dignity. Simply put, it involves possessing dignifying self-respect.
The common pride of a number of people to a group is regarded as pride in the Guard Force” or Esprit de Corps”.
The failure of a security guard to have a sense of individual pride means he/she has failed other security guards.

Freedom of Religion

Freedom of Religion is based on the idea that each person possesses the right to have any religious belief of their choice without fear of reprisal, discrimination or interference.
As identified in Section 2 of the Canadian Charter, this freedom of religion serves as a protection against all sorts of expression, whether spoken, written (irrespective of the language) or portrayed.Furthermore, the right to say nothing is included in this freedom.
Nevertheless, though the right to picket is included in Freedom of Religion, it makes no provision of the expression to be acted out in forms of assault, vandalism, violence or any other kinds of illegal actions.
Most importantly, the final arbiter of any important conflict that concerns this freedom is the court. Nonetheless, since they are the security service providers, security guards must take note of the Freedom of Religion.
In many cases, security guards are employed to safeguard and uphold peace in a situation where there is hostility. Still, a security guard should understand that it is possible for a person to possess the right to protest and share a notion or belief.
Another instance where an understanding of the right of religion would be advantageous to a security guard is in a situation where security is needed to keep the order of the demonstrations of pickers outside of a health facility, as against demonstrations of picketers for a medical procedure which is often seen at the health facility.
Demonstrations are believed to be legal except it involves violence that leads to the destruction of properties. As a security agent, it is your role to safeguard the patrons and workers of the health facility and the property.

Chapter 1 –  (15-minute research)

The current information that the Ministry of Community Safety and Correctional Services offers includes the following. The website may be visited anytime to study the following information.
Research –15 minutes have been allocated to you to research on the internet: “The Canadian Charter of Rights & Freedom” and“the Constitution Act of 1982”. You should also list other Rights that all Canadians are entitled to.Write the list of Rights in your learning handbook.
Lesson 1 – Introduction to the Security Industry
The private security sector is regulated by the Private Security and Investigative Services Act, 2005.On 23 August 2007, there was the declaration of the PSISA to ensure that the security industry is professionalized, public safety is improved, and more training and qualifications are provided to security professionals for better delivery of protective services. The operation of the private security industry is under the PSISA and its laws.
The Training and Testing Regulation was created under the guidelines of the PSISA and became applicable on 15 April 2010. The compulsory requirements of the Training and Testing Regulation must be met by all security agents so as to be able to submit an application for a license.
Who Needs a Security Guard License?
Anybody, who wants to perform any paid role that basically involves the protection of people or property, must obtain a security guard license. These individuals include bouncers, security guards, bodyguards, loss prevention personnel, concierge and lots more. In general terms, the security guard license must be obtained by any persons whose primary role is to patrol premises to offer security services.